💎 KYONARA – FREQUENTLY ASKED QUESTIONS

1. What materials are Kyonara products made of?

Our jewellery is crafted using high-quality hypoallergenic materials such as:

  • 316L Stainless Steel

  • Premium Gold / Rose Gold Plating

  • AAA-grade Cubic Zirconia

  • Anti-tarnish coatings

Every product clearly mentions its material on the product page.

2. Will my jewellery tarnish?

Kyonara jewellery is made with anti-tarnish plating and protective coating.
With normal wear and proper care, it stays shiny for a very long time.

Tip: Avoid perfumes, sweat, and water directly on the product for best longevity.

3. Is your jewellery hypoallergenic and safe for sensitive skin?

Yes! We use nickel-free, lead-free, skin-safe materials, making our jewellery suitable for most skin types.

4. How do I place an order?

Simply:

  1. Select your favourite jewellery

  2. Add to cart

  3. Proceed to checkout

  4. Make payment (Prepaid / COD)

Your order will be confirmed instantly via email/SMS.

5. Do you offer Cash on Delivery (COD)?

Yes, COD is available across India.
A small convenience fee may apply.

6. Do you offer free shipping?

Yes! We offer free shipping on all prepaid orders across India.
COD orders may include a small fee.

7. When will I receive my order?

Delivery timelines:

  • Metro Cities: 3–5 days

  • Non-Metro: 4–7 days

  • Remote Areas: 7–10 days

You can track your order anytime using our Track Order page.

8. How do I track my order?

Visit our Track Order page → enter Order ID + Email/Phone
You’ll get real-time updates like:
✔ Packed
✔ Shipped
✔ In Transit
✔ Out for Delivery
✔ Delivered

9. What is your return/exchange policy?

We offer a smooth 5-day return/exchange policy if the product is unused and in original packaging.
For damaged/defective items, share:

  • Unboxing video

  • Clear photos

  • Order ID

And our support team will help you immediately.

10. How do I return/exchange a product?

Simply email us at:
📩 support@kyonara.com
Or WhatsApp:
📱 +91 6393688162

We’ll guide you through the quick process.

11. What if I receive a damaged/wrong item?

We are extremely sorry!
Just share:

  • Clear unboxing video

  • Photos of the issue

  • Order ID

And we’ll arrange a free replacement ASAP.

12. Can I cancel my order?

Orders can be cancelled before they are shipped.
Once shipped, cancellations are not possible.

13. Do you offer gift packaging?

Yes!
All Kyonara pieces come in premium packaging, making them perfect for gifting.

14. How to care for Kyonara jewellery?

To keep it shining for years:

  • Avoid perfumes, sweat & moisture

  • Store in an airtight box

  • Wipe gently after use

  • Avoid rough surfaces

  • Remove before sleeping/showering

15. How do I contact customer support?

We are always here for you!
📩 Email: support@kyonara.com
📱 WhatsApp: +91 6393688162
🕒 Available 10 AM – 7 PM (Mon–Sat)

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