Shipping & Delivery Policy

Last Updated: December 2025

Thank you for shopping with Kyonara. We aim to provide a smooth and transparent delivery experience for all our customers. Please read our Shipping & Delivery Policy carefully to understand how your order will be processed and delivered.

🚚 Shipping Timeline

Order Processing Time

  • Orders are processed within 24–48 hours (excluding Sundays & public holidays).
  • Once processed, you will receive an email/SMS with your tracking details.

Delivery Time (India)

  • Standard Shipping: 3–6 working days
  • Metro Cities: 2–4 working days
  • Tier 2 & Tier 3 Cities: 4–7 working days
  • Remote / Special Locations: 5–10 working days

Note: Delivery timelines may vary due to factors beyond our control (weather, courier delays, festivals, etc.).

📦 Shipping Charges

  • Free Shipping on All Prepaid Orders.
  • COD Charges: ₹49 (non-refundable)
  • COD may not be available for certain pin codes.

🧿 Tracking Your Order

Once your order is shipped, a tracking link will be shared via email and SMS/WhatsApp.
You can use the link to check the real-time status of your package.

🛡 Packaging & Safety

Every order is:

  • Packed in premium, tamper-proof packaging
  • Quality checked before dispatch
  • Sanitized and handled following safety guidelines

We ensure your jewellery reaches you securely and damage-free.

📬 Delivery Attempts

Our courier partners will make up to 2 delivery attempts.
If the customer is unavailable or unreachable:

  • The order may be returned to our warehouse
  • A re-shipment charge may apply

Please keep your phone reachable after placing the order.

❗ Wrong Address / Incomplete Address

Kyonara is not responsible for:

  • Incorrect shipping details entered by the customer
  • Failed deliveries due to wrong or incomplete addresses

If your order returns due to incorrect address, you may need to pay reshipping charges.

💰 Prepaid Orders Preferred

Prepaid orders get:

  • Faster processing
  • Priority dispatch
  • No COD fees

📞 Need Help?

If you have any questions about your order, delivery, or tracking, feel free to contact us:

📧 support@kyonara.com 📞 WhatsApp: +91 63936 88162 🕒 Business Hours: 10 AM – 7 PM (Mon–Sat)

🔒 Safe & Secure Shopping

Your order is insured until delivery.
If you receive a tampered package, please record a video while opening it and contact us immediately.