Plating Warranty
Last Updated: September 2026
Every ring in our stainless steel range is covered by a 1 year plating warranty from the date of delivery.
If the gold tone or silver tone finish wears through or discolours under normal everyday wear, we replace the ring.
✅ What Is Covered
Cover runs for 12 months from the delivery date on our stainless steel range:
- Plating wearing through, flaking or discolouring under normal daily wear
- Eternity Band Ring
- Everyday Band Ring
- Petite Solitaire Ring
- Chevron Stone Ring
- Double Cross Ring
✔ Simply put: if the finish fails within a year of normal wear, we replace it.
📦 What Is Not Covered
The following fall outside the warranty:
- The Occasion Edit. Our adjustable alloy pieces — Square Halo Ring, Six Claw Solitaire Ring, Leaf Zircon Ring, Chevron Adjustable Ring and Round Solitaire Ring — are made for occasion wear and are not covered. Their product pages state this clearly.
- Scratches, dents, bending or breakage from impact
- Stones loosened or lost through knocks or force
- Damage from perfume, hairspray, sanitiser, chlorine, seawater, bleach or cleaning products
- Ordinary wear to the shape of an adjustable shank from repeated resizing
- Rings altered, resized or repaired by anyone other than Kyonara
🛠 How To Claim
Step 1 — Submit Request
Email support@kyonara.com with:
- Order ID
- Clear photos of the ring showing the issue
- How long you have had it and how it is normally worn
Step 2 — Review
We review your claim within 24–48 hours.
Step 3 — Replacement
If approved, we ship the same ring in the same size at no cost. If it is out of stock, choose another piece of equal value or take store credit.
💫 Keeping The Plating Good
Plating lasts far longer with a little care:
- Wipe the ring with a soft dry cloth after wearing
- Perfume, lotion and hairspray go on before the ring, not after
- Take it off before swimming or using cleaning products
- Store it in its Kyonara box rather than loose in a bag
❗ Important Notes
- The warranty covers the plating finish only, not physical damage.
- Cover begins on the delivery date, not the order date.
- This warranty sits alongside our 7 day return policy and does not affect your rights under it.
- Kyonara reserves the right to approve or deny a claim based on inspection.
✉ Need Help?
Our support team is here for you:
